Support

The support team of Dunn Bros Coffee have decades of experience and expertise in all aspects of successful coffee shop operations, construction, marketing and franchising. In fact our owners were the first franchisees! Our experience encompasses expertise in all the critical areas needed for success.

Real Estate

• Provides experienced specialist to assist in choosing the your location
• Geographic/demographic data and past performance of real estate analyzed to make the best recommendations
• Know the perfect spot for a Dunn Brothers? Submit a site

Construction

• Guides you through the process of drafting architectural plans and building department revisions
• Furnishes a vendor book with costs and sources for equipment and supplies
• Provides a resource list of contractors throughout the country to assure competitive build-out costs

Training

• Dedicated training resources to ensure you and your team have the skill and knowledge to create the Dunn Bros Coffee experience in your shop.
• Ongoing support to improve team member skills

Operations

• Assigns Franchise Business Manager to work with you to grow and optimize your business
• Provides pre-opening, opening and ongoing operational assistance for all franchisees
• Implements and assists with all operational programs and procedures, including the Grand Opening
• Schedules personalized visits to your shop location(s)
• Provides training in business management, customer service, merchandising, retailing and more
• Conducts regularly scheduled phone calls to discuss your business operations, POS and training support needs

Marketing

• Develops strategy and implementation plans for national and local marketing promotions to build brand awareness and drive shop visits and sales
• Provides all franchisees with the tools, knowledge and resources to successfully market and grow their business
• Establishes and maintains brand standards and guidelines to ensure that all franchise and corporate locations are delivering the Dunn Bros Coffee brand promise
• Works with outside vendors and ad agencies to ensure that our marketing efforts are fresh, current and relevant to our brand and customer demographics
• Regularly works with a team of franchisees to discuss, develop and execute effective marketing strategies

Purchasing Power and Product Development

• Leverages the size of our system and solid vendor relationships to provide high quality products to the system at highly competitive prices
• Provides new and innovative products to improve sales and keep customers engaged
• Supports franchisee special events